MONITORING PROCESS

 

Feedback is a valid part of LIFE101 monitoring process.

We measure our success by the following:

• Monitoring outcomes with feedback forms, consulting our service users and lead professional.

• Working to set targets with the lead professional and others.

• Using information supplied by the lead professional, service users and others to improve, plan and audit our services.

• Recording and analysing any complaint.

We recognise that, occasionally, things do go wrong.
All complaints are taken seriously and our aim is to resolve these as quickly and as efficiently as possible.

LIFE101 does not see a complaint as a need to be defensive but as an opportunity to improve our services. If, for any reason, our clients or service users are dissatisfied with the service they have received, LIFE101 will take steps to improve or rectify that service.

As part of our comprehensive complaints procedure, we record and analyse all complaints so that we can learn from that experience. Complaints can be made by sending your views on the form 'We aim to get it right'. This form can be obtained by contacting the office manager at LIFE101