Question 1

Who gives me my money?

Accepted Answer

Your Social Worker and / or Key Worker will be able to tell you this.  Normally you will be paid either directly by Social Services or sometimes your Social Worker will ask your Key Worker to give you your money on their behalf.

Question 2

What do I do in an emergency?

Accepted Answer

Step 1. - Phone your Key Worker!  
Step 2. - If you can’t get hold of them leave a voice message on their phone.  Then call the LIFE101 Office and ask for a manager OR Phone your Social Worker.

If you have an emergency at the weekend or after 5.30pm in the week, then you can call the out of hours emergency phone number.  DO NOT TEXT. This phone is operated 24/7 365 days of the year. You can also call social services and ask for the Emergency Duty Team.
 
Remember if you need the police, fire brigade or ambulance you should dial 999 before you call anybody else.

Question 3

Who do I speak to if something is broken in my flat?

Accepted Answer

Most maintenance issues should be reported to your Key Worker but if you can’t get hold of them, or if it’s urgent (i.e. burst pipe or broken boilers) always feel free to call the LIFE101 head office.  
If it’s something that has broken out of hours then call your Key Worker or the office first thing in the morning, Monday – Friday.  
If you have an urgent repair such as a burst pipe call the LIFE101 emergency number

Question 4

What if I don’t like my Key Worker?

Accepted Answer

We will allocate you a Key Worker that we feel will be a good match for you.  Sometimes it takes time to build up a good relationship with people so please bear this in mind.  If you are not getting on with your Key Worker try and talk with them about this and let them know what is making you unhappy.

If you have tried talking with them or do not feel you are able to then please let a LIFE101 Manager or your Social Worker know.  We want you to be happy and to feel comfortable with your support.  If you are not happy please let us know and we will talk to you about how we can change things.

Question 5

What bills do I pay for?

Accepted Answer

This will vary on the type of placement you are in but the only bills that you may be expected to pay are your TV licence and gas / electric bills.  Please let your Key Worker know if you are struggling to make these payments and they will see how we can best help you.

Young People

WELCOME TO L.I.F.E 101

We only work with young people like yourself, so we are very experienced at helping you get the most out of your placement.

What you can expect

Who gives me my money?

What do I do in an emergency?

Who do I speak to if something is broken in my flat?

What if I don’t like my Key Worker?

What bills do I pay for?